Our Team


Pam Miles, MS

Pam has over 20 years of experience providing direct services to children and families. Since becoming the Executive Director of the Exchange Center she has greatly expanded our center-based trauma therapy programs and community-based prevention and education programs. 

In addition, Pam developed and implemented our home and hospital-based parent support programs.  Pam believes that serving a comprehensive system of care for improving outcomes for children and families must include strategies that coordinate resources across the entire continuum, from primary to secondary to tertiary prevention. Her passion to ensure that ALL children grow up in loving and nurturing homes that are safe and free from abuse is what drives her to reach outside of her comfort zone to raise much-needed funds for our agency’s mission.


Carolyn Money, MA, LPC

Carolyn is a Licensed Professional Counselor with a master's degree in counseling and bachelor's degree in psychology. She has eighteen years of experience working in hospital, community mental health agencies, testing, and college settings. In addition to counseling, Carolyn has experience as an adjunct psychology instructor. She currently provides individual counseling services and training in the community.


Kimberly Knight, MSW

Kimberly received her Bachelor's and Master's degrees in Social Work from Troy University in Dothan. She provides prevention education and awareness throughout the counties in the Wiregrass area. In the school systems, she teaches age appropriate child sexual abuse classes, life skills, and bully prevention education to grades K-12. She says her life experiences drive her to excel in her position, which allows her to give back to her community. She is married with three children.

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Shannon Welch, LICSW, PIP

Shannon is a Licensed Clinical Social Worker.  She has an undergraduate degree in Psychology from Alabama State University and a Master’s degree in Social Work from The University of Alabama.  Shannon has over 15 years of experience in the field of social services.  She worked with the Alabama Department of Human Resources for eight years, first as a child welfare worker and later in the Financial Support division.  Shannon has also worked as a therapist in the community mental health setting and provided in-home behavior management services to families involved with the juvenile probation system.


Katelyn Skipper, BS

Katelyn received her Bachelors in Human Services at Troy University in Dothan, Alabama. Katelyn is one of our Baby Whisperer's, which allows her to go into the hospitals and inform parents of the dangers of Shaking Baby Syndrome. Katelyn is able to  teach parents effective ways to calm a newborn baby. She also is a Parental Support Specialist which allows her to go into the homes of families in the Wiregrass to provide a nurturing and stable home environment for children. 


Carrie Moore, LICSW

Carrie is a Licensed Clinical Social Worker in the state of Alabama with over a decade of experience in working with children and families. Carrie graduated from Troy University in 2015 with her Master of Social Work degree and began her career working as a Foster Care Social Worker.  She then transitioned to being a Forensic Interviewer with Southeast Alabama Child Advocacy Center.  Just prior to joining The Exchange Center, Carrie worked as a Behavioral Therapist with Dothan Behavioral Medicine. 


Jennifer Black, MS

Jennifer is a licensed professional counselor with a Master of Counseling  and Psychology, with a focus on Clinical Mental Health from Troy University. Jennifer brings with her a diverse experience in serving both children and adults in both inpatient and outpatient treatment settings.  Jennifer’s expertise ranges from providing trauma and substance abuse services to individual and group psychotherapy.  Jennifer is extremely passionate about removing the stigma of trauma and helping both clients and the community to become more knowledgeable about the impacts of mental health, childhood trauma and domestic violence.


Lilly Flowers, MA

Lilly has an undergraduate degree in Psychology minoring in Social Science from Troy University and her Master's of Arts degree in Organizational Leadership from Florida Institute of Technology. Prior to joining The Exchange Center as the Director of Operations Lilly worked both in the mental health and substance abuse field. Lilly has a passion to serve others. Her desire is to promote a balanced and thriving environment for all of mankind. Lilly's goal is to foster an inclusive community with a great quality of life for every individual. Lilly is extremely passionate about educating and breaking the cycle of child abuse! Lilly's favorite quote is, "There is no exercise better for the heart than reaching down and lifting people up."


Roxane Fuentes, BS

Roxane received her Bachelors in Psychology from the University of Bridgeport in Bridgeport, Connecticut. Roxane is one of our Baby Whisperers, which allows her to go into the hospitals and inform parents of the dangers of Shaking Baby Syndrome. Roxane is able to teach parents effective ways to calm a newborn baby. She is also one of our Parental Support Specialist which allows her to go into the homes of families in the Wiregrass to provide a nurturing and stable home environment for children. Roxane brings along with her a wealth of experience, knowledge, energy, faith, and passion. Roxane's energy is unmatched and her passion is evident in all that she does. 

Not pictured is our most valuable team member of all, you! Your support makes it all possible.